Starbucks Manager

 

Smile, greet and be courteous to customers, work with management and all other associates to provide a high level of customer service, be punctual, work your schedule, conduct yourself at all times in a professional business manner, assist in any way possible and as directed to provide for a clean and safe store environment, perform other duties as assigned. Maintain and operate the Starbucks Department in an efficient manner within Company Policy. Ensure that the department contributes to the financial best interests of the store.

 

 

  • Provide an open door atmosphere conducive to high associate morale and excellent customer service.  Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
  • Commit to the “Golden Rule” and work with other associates to build a strong kitchen team.
  • Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
  • Exemplifies Our Barista Promise by delivering high quality, handcrafted beverages and food.
  • Demonstrates knowledge and Understanding.
  • Able to view the store through the lens of the customer and proactively gathers and shares customer feedback.
  • Record all items at correct prices in their correct departments quickly and efficiently.  Utilize all techniques specified in training.
  • Can identify potential problems, takes action and proactively communicates ideas for possible solutions to managers.
  • Understands the importance of meeting store goals. Holds themselves accountable for understanding and achieving business measures and store goals.
  • Applies problem solving Skills to effectively address Clerk, Customer, and Business problems.
  • Upholds quality standards and actively coaches others to deliver high-quality, handcrafted coffee beverages and food.
  • Holds team accountable for using operational tools and following Routines and procedures.
  • Challenges self and team to deliver store goals and expected results tied to Clerks, Customers, and Business.
  • Ensure the department achieves the standards of performance as outlines in the work and merchandising plan.
  • Possess good communication skills and the ability to conduct and facilitate department meetings.
  • Ensure all new department associates receive proper review and training regarding job descriptions, goals and objectives.
  • Ensure fair and consistent treatment in administering discipline to promote high associate morale.
  • Responsible for assisting the department manager with inventory, security and expense control of the department.
  • Ensure that company standards of safety, proper food handling practices, sanitation and productivity are achieved.
  • Practice the “cleaner’s creed” and proper sanitation procedures.
  • Ensure compliance with company policies and procedures, and thus compliance with all state and federal laws applicable to our industry (i.e., scheduling/labor laws, dress code, sanitation regulations, etc.).
  • Resolve customer complaints to the full satisfaction of the customer.
  • Ensure the department is merchandised in accordance with the needs of the community.
  • Guarantee the best-trained kitchen team in the industry.  Train and develop associates in accordance with company policy and procedures.
  • Individual successful completion of the passbook training within 60 days of entering the department.
  • Responsible for department associates’ successful completion of the passbook training within the first 60 days of their entering the department.
  • Order, receive, unload and store deliveries; store, price, date, rotate, and stock product and prepare product for display and sale.
  • Keep all kitchen products in display cases, coolers and freezers rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
  • Effectively control proper storage limiting shrink and damaged goods.
  • Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.).
  • Assist the department manager with planning work schedules and breaks; achieve payroll consistently by scheduling within budget.
  • Ensure all wage and hour policies and regulations are adhered to.
  • Maintain accurate records.  Respond timely to all location mail, reports, and records.
  • Monitor cooler and display area temperature to ensure product quality; report refrigeration failure immediately.
  • Offer product samples, answer product questions, and offer assistance in finding or suggesting product selection.
  • Prepare special orders that are requested by customers
  • Helping minimizing all department expenses without compromising department conditions or customer service level (i.e., payroll, supplies, insurance cost).
  • Delegate and use initiative, ingenuity and good judgment to act on opportunities and solve problems.
  • Ensure compliance with company policies and procedures, thus compliance with all state and federal laws applicable to our industry (i.e., labor/scheduling laws, dress code, sanitation regulations, etc.).
  • Guarantee outstanding product quality and presentation through cooperation with store manager, merchandisers, and buyers.
  • Maintaining a super clean department by enforcing proper cleaning procedures.
  • Ensure sales and work area are swept clean, orderly, and free from safety hazards; report hazards to management.
  • Exercise proper safety practices when lifting or moving product or using equipment.
  • Able to operate and clean department equipment and tools.