IT Quality Assurance Lead Analyst


Date Posted:
Job Code:
Westlake Village
United States of America




The lead QA Analyst is responsible for IT release/change management & communication, testing, writing test plans, producing test reports, creating test metrics and providing recommendations on automating test strategies based on Business Requirements and Technical Specifications that are set to meet the requirements of Securitas Inc. products and services. This position is responsible for complex projects and work under high levels of responsibility and autonomy. 



  • The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
  • Ability to work independently, as well as with members of development, support and all other departments
  • Execute and maintain standard corporate practices for software testing
  • Lead, design, modify, develop and write testing scripts, test plans, produce test reporting, create test metrics and implement software programming applications following established software development life cycles as well as architectural and testing standards  
  • Lead, direct and coach the efforts of lower IT QA testing personnel on a day-today basis, including responsibility for monitoring work products and projects, measuring progress and directing others in order to reach goals in accordance with the organizations policies and applicable laws
  • Demonstrates innovation when evaluating the business implications of technology solutions to support building QA support plans
  • Serves as primary contact and technical advisor to clients and IT Leadership
  • Perform feasibility analysis on potential ways of streamlining and improving the effectiveness and efficiency of the QA process
  • Demonstrates expertise in a variety of the field’s concepts, practices and procedures
  • Plans, coordinates, and monitors the progress of applications to ensure their ongoing alignment with business goals
  • Works with the Business and IT Management to plan and coordinate short and long term testing strategy and implementation
  • Conduct release readiness reviews & work towards making improvements in release process
  • Serve as a liaison resource for others on the team or partners within other business units  
  • Manage relationships & coordinate work between different teams at different locations
  • Participate in quality audits

Minimum Requirements



Additional qualifications may be specified and receive preference, depending upon the nature of the position.



  • Bachelor’s degree preferred in technology or related field or comparable job experience
  • High school diploma required
  • Successfully participation in 8+ large scale software developments involving significant QA Testing
  • Minimum of 6 years of Leadership experience as a Senior QA Analyst, Senior Automation Tester or IT Project Manager
  • 6+ years of actual hands on, manual testing experience in a software testing role for a large company, including test plan and test case creation
  • Relevant QA Certifications preferred (CSTE, CSQA, ASTE, ASQA, etc.)


Competencies (as demonstrated through experience, training, and/or testing):

  • Knowledge of ERP systems: PeopleSoft, Oracle, Workforce Management software, Microsoft SQL, or similar
  • Familiar with testing & standard business software such as MSOffice: MS Word, Excel, Jira, etc.
  • Extensive technical knowledge of Information Technology field, computer systems and industry QA practices & knowledge of software development lifecycle
  • Experience with automated testing tools and best practices
  • Excellent organizational, logical, clear, and concise written and verbal communication skills
  • Has strong time management and research skills, deals with complexity comfortably, and works quickly without sacrificing quality
  • Strong troubleshooting abilities to get to the source of problems, think critically regarding possible risk based solutions and establish mitigation plans to reduce recurrence
  • Proven leadership abilities including ability to share knowledge, resolve conflict and create consensus
  • Demonstrated effective leadership & analytical skills, ability to work independently and be able to use extensive independent judgment
  • Ability to work seamlessly within a team as well as manage individual tasks
  • Strong ability to take ownership of assigned tasks and responsibilities, and appropriately prioritize based upon business needs
  • Demonstrated ability to coordinate cross-functional work teams toward task completion
  • Display the high level of critical thinking in order to weigh alternatives and present solutions that are consistent with the business strategy
  • Possesses strong risk assessment and prioritization skills
  • Ability to react quickly to a fast paced, rapidly changing environment
  • Ability to rely on extensive experience and judgment to plan and accomplish goals


Working Conditions and Physical/Mental Demands:

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described.  In addition to other demands, the demands of the job include:


  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • Successful passage of background, reference, psychological, and controlled substance tests.
  • Required ability to handle multiple tasks concurrently.
  • Computer usage.
  • Handling and being exposed to sensitive and confidential information.
  • Regular talking and hearing.
  • Frequent sitting.
  • Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • occasional lifting and/or moving up to 10 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • Work primarily performed in an office environment.






We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.