Shift Leader Trainee

Job Description


Position Summary:

Serves as a trainee for a specific duration with the intention to prepare for service as a Shift Leader; learns essential aspects of the Shift Leader job and demonstrates successful completion prior to being promoted; learns how to serve as the leader and to oversee the retail operations during a designated shift; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies.

Position Responsibilities (the following are to be learned and practiced during the training period):

• Provides customer service leadership/direction for a designated shift and the team of employees working in that location

• Assists in training and coaching employees, helping to ensure that store positions are staffed to appropriately handle Customer Service needs

• Runs/Oversees the Point of Sale when a customer completes a purchase

• Fosters an environment focused on customer service and satisfaction

• Helps to ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws

• Works in tandem with Shift Leaders and/or Co-Manager to ensure Management/leadership is available to customers and employees at all times

• Provides needed assistance in all aspects of store and food operations and holds a key leadership role when the General Manager, Co-Manager or Shift Leader is not on duty

• Helps ensure that all required reports and paperwork, including but not limited to the Exceptional Customer Experience (ECE) worksheet, are completed in a timely fashion

• Handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines

• Adheres to, and trains employees to follow proper money handling policies and procedures

• Helps ensure all merchandising and marketing programs are executed properly

• Assists in auditing inventory on a regular basis and helps manage on-hand quantities, adding back stock to displays as needed

• Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities

• Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees

• Promotes and maintains a clean and organized store appearance inside and out

• Orders products, verifies deliveries and posts accurate invoices as directed by General manager

• Learns how to conduct area pricing surveys and reports the results

• Learns how to conduct banking duties

• Follows and complies with all health and sanitation procedures and adheres to safe work practices

• Completes other duties, including special projects, as assigned by management



Education Requirements:

• High School Diploma or equivalent

Experience Requirements:

• Retail experience preferred

• Completion of required training program

Skill Requirements:

• Excellent communication skills and the ability to research and resolve issues

• Good understanding of intra-department functions and store operations

• Knowledge of all types of store transactions and related programs

• Ability to work as a member of a team

• Ability to perform repeated bending, standing, and reaching

• Ability to occasionally lift up to 50 pounds

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

• Must maintain automotive liability insurance during course of employment

• Must use personal vehicle to conduct area pricing surveys

Preferred Managerial Attributes:

• Exhibits strong leadership qualities and a desire to succeed

• Serves as a mentor to employees by modeling appropriate workplace behavior

• Understands, actively demonstrates and promotes the principles of the customer service initiatives

• Creates excitement around Company initiatives in order to drive sales goals