Co Manager Trainee

Job Description

 

Position Summary:

Serves as a trainee for a specific duration with the intention to prepare for service as a Co-Manager; learns essential aspects of the Co-Manager job and demonstrates successful completion prior to being promoted; learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the General Manager; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies.

Position Responsibilities: (The following are to be learned and practiced during the training period)

• Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location

• Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service

• Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction

• Trains, schedules and coaches employees to ensure store positions are staffed to appropriately handle Customer Service needs

• Ensures customer service is a priority by scheduling staff consistent with customer activity • Adheres to and trains employees on Local, State and Federal regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement

• Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards

• Works in tandem with the Shift Leaders and General Manager to ensure Management/leadership is available to customers and employees at all times

• Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided

• Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed

• Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable

• Promotes an environment focused on customer service, satisfaction and store cleanliness

• Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity

• Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; Supports procedures for additional repairs, and maintains work orders

• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals

• Assists in implementing all merchandising and marketing programs, which includes maintaining plan-o-gram integrity and appropriate sign placement

• Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives

• Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed

• Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities

• Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees

• Ensures that employees are properly trained to order merchandise and products

• Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed

• Follows and complies with all health and sanitation procedures and adheres to safe work practices

• Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion

• Completes other duties as assigned by management

Requirements

 

Education Requirements:

• High School Diploma or equivalent

Experience Requirements:

• Previous supervisory experience preferred

• Retail experience a plus

• Completion of required training program

Skill Requirements:

• Experience with Word, Excel, and other MS Office suite applications

• Excellent communication skills and the ability to research and resolve issues

• Good understanding of intra-department functions, store operations and corporate business plans

• Knowledge of retail business management practices

• Knowledge of all types of store transactions and related programs

• Knowledge of ways to handle customer and employee injuries, incidents and accidents

• Ability to perform repeated bending, standing, and reaching

• Ability to occasionally lift up to 50 pounds

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

• Must have a valid Driver’s License from the state in which Manager resides

• Must maintain automotive liability insurance during course of employment

• Must use personal vehicle to conduct area pricing surveys

Preferred Managerial Attributes:

• Exhibits strong leadership qualities and a desire to succeed

• Serves as coach to employees by modeling appropriate workplace behavior

• Interacts positively with employees by seeking input and providing appropriate feedback

• Seeks opportunities for employees to develop skills

• Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce

• Understands, actively demonstrates and promotes the principles of the customer service initiatives

• Creates excitement around Company initiatives in order to drive sales goals

• Empowers employees to make non-personnel related decisions in absence of immediate Manager

• Fosters a work environment where good performance is recognized and rewarded

• Demonstrates the required competencies needed to become a General Manager, and is willing and available to be promoted to any available location in the market area