Shift Leader Trainee Cafe

Job Description


Position Summary:

Serves as a trainee for a specific duration with the intention to prepare for service as a Shift Leader; learns essential aspects of the Shift Leader job and demonstrates successful completion prior to being promoted; learns how to serve as the leader and to oversee the Café operations during a designated shift; and learns how to help ensure that the Café operates efficiently and in compliance with applicable Federal, State and local laws and Company policies


Position Responsibilities:  (The following are to be learned and practiced during the training period)

  • Provides customer service leadership/direction for a designated shift and the team of employees working in that location
  • Provides service to the foodservice area and ensures all food items meet the required food quality
  • Provides training and coaching to employees, ensuring foodservice positions are staffed to appropriately handle specific food preparation in compliance with Café procedures and food safety policies to meet customer service needs
  • Fosters an environment focused on customer service and satisfaction
  • Helps to ensure that all employees follow all Company policies as detailed in the Operations Manual, Foodservice User’s Guide, other foodservice guides  and in compliance with Federal, State and local laws
  • Works in tandem with Shift Leaders and/or Co-Manager to ensure Management/leadership is available to customers and employees at all times  
  • Provides needed assistance in all aspects of store and food operations and holds a key leadership role when the General Manager, Co-Manager or Shift Leader is not on duty
  • Helps ensure that all required reports and paperwork, including but not limited to the Exceptional Customer Experience (ECE) worksheet, Temperature Log, etc., are completed in a timely fashion
  • Handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines
  • Helps ensure all marketing programs are executed properly
  • Learns how to audit foodservice inventory and manages on-hand quantities to ensure product availability and inventory accuracy
  • Escalates critical food safety items immediately
  • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
  • Follows and complies with all health and sanitation procedures
  • Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
  • Ensures prompt and accurate reporting of any accidents
  • Provides support to foodservice area as needed, often beyond regularly scheduled work times.  If not available, ensures that a reliable backup has been provided
  • Learns essential aspects to the foodservice job and demonstrates successful completion of all related foodservice training
  • Learns how to perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customers
  • Promotes and maintains a clean and organized store appearance inside and out
  • Orders products, verifies deliveries and posts accurate invoices as directed by Café Manager
  • Follows and complies with all health and sanitation procedures and adheres to safe work practices
  • Completes other duties, including special projects, as assigned by Management



Education Requirements:

  • High School Diploma or GED 

Experience Requirements:

  • Retail and/or fast food experience preferred
  • Completion of required training program 

Skill Requirements:

  • Excellent communication skills and the ability to research and resolve issues 
  • Strong understanding of food safety
  • Good understanding of intra-department functions and store operations
  • Knowledge of all types of store transactions and related programs
  • Ability to work as a member of a team
  • Ability to perform repeated bending, standing, and reaching
  • Ability to occasionally lift up to 50 pounds 

Additional Requirements:

  • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods  

Preferred Managerial Attributes:

  • Exhibits strong leadership qualities and a desire to succeed
  • Serves as a mentor to employees by modeling appropriate workplace behavior
  • Understands, actively demonstrates and promotes the principles of the customer service initiatives
  • Creates excitement around Company initiatives in order to drive sales goals