Specialist Cafe Foodservice PT

Job Description

 

Position Summary:

Provides outstanding service to all customers with a key focus on the foodservice area; ensures that all food items meet the required stock levels and presentation standards; and that all cleanliness and food safety standards are met or exceeded; greets customers in a friendly manner and suggestively sells and samples items to help increase sales

 

Position Responsibilities:

• Ensures proper preparation, presentation and maintenance of stock levels for all foodservice products available to the customer

• Provides personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all food products are available and ready for consumption

• Takes an active role in promoting new foodservice programs introduced by the Company

• Assists in code dating food items to ensure quality and safety. Follows all food sanitation guidelines

• Helps ensure proper storage, dating and rotation of all food products and supplies

• Actively promotes foodservice items through regular sampling initiatives, engages in suggestive selling and communication of promotional items and specials

• Cleans and maintains the foodservice area including, but not limited to, cleaning counters, equipment, floors and cabinets. Performs light maintenance duties as assigned

• Helps ensure all equipment is operating correctly. Communicates to management when maintenance is needed

• Monitors customer lines at the Point of Sale (POS) and opens additional registers as needed, in order to expedite the sale process

• Learns and follows all applicable procedures outlined in the Company Food Service User’s Guide

• Listens and responds to customer requests and forwards necessary information to management

• Maintains knowledge of current sales/goals for each food category, Food Quality compliance inspections and the Exceptional Customer Experience (ECE) Worksheet

• Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed

• Provides suggestions for and actively participates in improving sales, margins and execution of all Foodservice programs

• Completes other duties as assigned by Management

 

Additional responsibilities for Specialist, Café Foodservice:

• Provides service to the Café foodservice area and ensures that all food items meet the required food quality

• Ensures customers are treated as Café guests and that orders are completed in a timely and friendly manner

• Demonstrates kiosk use, monitors customer lines at the kiosk and assists customers when ordering to expedite the sale process

• Completes all Café training documents and follows all applicable procedures

• Completes the Café Exceptional Customer Experience Worksheet

• Assists in training fellow Café associates on existing and new training programs as needed

Requirements

 

Education Requirements:

• No requirement

 

Experience Requirements:

• Foodservice/customer Service experience preferred

 

Skill Requirements:

• Basic computer skills

• Good verbal and written communication skills

• Understanding of store functions and operations

• Ability to perform repeated bending, standing, and reaching

• Ability to occasionally lift up to 40 pounds