Lead Foodservice Specialist Trainee Cafe

Job Description


Position Summary:

Serves as a trainee for a specific duration with the intention to prepare for service as a Lead Foodservice Specialist; learns essential aspects of the Lead Foodservice Specialist job and demonstrates successful completion prior to being promoted; learns how to serve as the leader and to oversee the Restaurant or Café operations during a designated shift; and learns how to help ensure that the Restaurant or Café operates efficiently and in compliance with applicable Federal, State and local laws and Company policies

Position Responsibilities: (The following are to be learned and practiced during the training period)

  • Provides customer service leadership/direction for a designated shift and the team of employees working in that location
  • Provides service to the foodservice area and ensures all food items meet the required food quality
  • Provides training and coaching to employees, ensuring foodservice positions are staffed to appropriately handle specific food preparation in compliance with Restaurant and/or Café procedures and food safety policies to meet customer service needs
  • Fosters an environment focused on customer service and satisfaction
  • Helps to ensure that all employees follow all Company policies as detailed in the Operations Manual, Food Service User’s Guide, other foodservice guides and in compliance with Federal, State and local laws
  • Works in tandem with all Management of the store to ensure Management/leadership is available to customers and employees at all times  
  • Provides needed assistance in all aspects of store and food operations and holds a key leadership role when the Manager is not on duty
  • Helps ensure that all required reports and paperwork, including but not limited to, the Speedway Customer Ready Worksheets, Temperature Log, etc., are completed in a timely fashion
  • Handles escalated customer concerns and emergencies in absence of Manager. Seeks appropriate resolution for the situation while observing Company guidelines
  • Helps ensure all marketing programs are executed properly
  • Learns how to audit foodservice inventory and manages on-hand quantities to ensure product availability and inventory accuracy
  • Escalates critical food safety items immediately
  • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
  • Follows and complies with all health and sanitation procedures
  • Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
  • Ensures prompt and accurate reporting of any accidents
  • Provides support to foodservice area as needed, often beyond regularly scheduled work times.  If not available, ensures that a reliable backup has been provided
  • Learns essential aspects to the foodservice job and demonstrates successful completion of all related foodservice training
  • Learns how to perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customers
  • Promotes and maintains a clean and organized store appearance inside and out
  • Orders products, verifies deliveries and posts accurate invoices as directed by the Manager
  • Follows and complies with all health and sanitation procedures and adheres to safe work practices
  • Completes other duties as assigned by Management



Education Requirements:

  • High School Diploma or GED

Experience Requirements:

  • Retail and/or fast food experience preferred
  • Completion of required training program

Skill Requirements:

  • Basic computer skills
  • Exceptional customer service skills
  • Strong understanding of food safety
  • Excellent communication skills and the ability to research and resolve issues 
  • Good understanding of store functions and operations
  • Knowledge of all types of store transactions and related programs
  • Capable of working in a fast-paced environment and ability to work as a member of a team
  • Ability to model proper workplace behavior, including being respectful, honest and fair
  • Ability to perform repeated bending, kneeling, twisting and overhead reaching
  • Ability to work in intermittent temperatures, e.g., in the cooler
  • Ability to stand for entire shift
  • Ability to frequently lift up between 5 to 20 pounds
  • Ability to occasionally lift up to 50 pounds

Additional Requirements:

  • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment, which includes weekends, evenings and other high activity periods