Customer Service Representative-PART TIME

Job Description



 Maintains good will and effectiveness with customers and staff.  Processes and follows up with customer incoming calls, researches and responds to questions and problems and arranges for special customer shipments.

 RESPONSIBILITIES: List the primary duties of this position.

  • Receive inquiries, orders and complaints from customers; investigate various sources for information and answer inquiries in writing or by phone, depending on the urgency; contact other personnel in other departments when follow-up is necessary.
  • Analyze incoming orders to ensure proper identification of merchandise; correct order code, customer number, item count and number of cases ordered; special instructions on orders pertaining to shipping, pick-ups, etc.; initiate credit memos and billing adjustments as required.
  • Breakdown pricing documents, invoices, and other paperwork to be distributed to warehouse, purchasing, and other company personnel.
  • Answer telephone.
  • Input customer orders and process credits and add-ons.
  • May be required to work beyond the regularly scheduled work day until all orders for the day have been processed.
  • Perform other duties as assigned by the Customer Service Manager.




 EDUCATION & EXPERIENCE                          

High School diploma plus 1 year customer service experience.  Ability to operate a 10-key.  Must be people-oriented. 

PHYSICAL DEMANDS -Most of the day is spent communicating with customers and other employees, therefore must be able to verbally communicate clearly. Key entry comprises approximately 1/3 of the day.  Some filing is required. 

MENTAL/VISUAL DEMANDS -Must be able to read at a distance close to the eyes, with or without correction.


WORKING CONDITIONS  - Most of the day is spent in a comfortable office environment.

EQUIPMENT OPERATED - Calculator, copier, facsimile machine, CRT and mainframe printers.