Contact Center Agent

Overview

Date Posted:
9/1/2017
Job Code:
N/A
City:
PBC
State:
FL
Country:
United States of America
Category:
Operations

 

Job Description:

A Contact Center Agent must embrace working in a team/group environment and possess excellent computer skills along with strong integrated business systems knowledge.  Be flexible with his or her schedule, and may be asked to work as late as 9PM EST and Saturdays/Sundays/Holidays to support the team and business needs.

Core Job Responsibilities:

  • Responds to all calls by customers, doing necessary research to provide answers.
  • Calls customers for orders and advises dealers of any product change and inventory updates.
  • Markets appropriate substitutes for out-of-stock items and sells items with highest gross profit whenever possible.
  • Markets effectively to persuade dealer to purchase product that has been designed by the RSC as being sale or special item.
  • Verifies non-shipped items are out of stock.
  • Logs shipping errors.
  • Verifies shipping has received all orders at noted cut off times.
  • Performs follow up calls to dealers to verify that they have received specials.
  • Files all faxes and other paperwork on a daily basis.
  • Issues RG’s and faxes to dealers.
  • Performs all other duties as assigned by immediate supervisor.

 

 

 

Minimum Experience, Skills and Education Required:

  • 10 key.
  • Computer literate.
  • 1 year – Customer Service/Telemarketing techniques preferred.
  • 2 years – Retail Tire Sales preferred.
  • High School Diploma.

TBC Corporation TBC continuously offers strong career opportunities to those from inside as well as outside the auto services industry. We hire those with a passion for success and we will train them with proven processes that will take them there. Our employees share a very unique and lucrative opportunity to maximize their earnings with industry leading pay, incentives, and recognition programs when they deliver and exceed expected results.