Collections Representative


Date Posted:
Job Code:
Palm Beach Gardens
United States of America
Financial & Accounting




General Summary

As a Collection Representative I for TBC Franchise, you will be responsible for contacting customers for payment, reconciling AR accounts, sending remits, setting up ACH payments, coordinating collection efforts with franchisees and acting as the liaison between various internal departments and the franchisee. 


Primary Responsibilities

  • Contacting customers for payment
  • Developing payment plans for customers in past due status
  • Interface with sales and operations to communicate various customer related issues
  • Interface with Sales and Management department for the purpose of reporting customers that are in distressed financial condition
  • Develop tracking reporting for the purpose of collections results and follow up
  • Support TBC Code of Business conduct
  • Setting up and coding ACH Payments
  • Sending weekly remits to all customers within the portfolio
  • Drive resolution of disputed accounts receivable items
  • Other duties as assigned




Minimum Requirements



Education & Experience



  • High School diploma, some college preferred Experience:    
  • A minimum 2-5 years experience in Credit and Collections (B2B Collections)
  • Proficient with Excel
  • Proficient in reconciling customer accounts (matching debits and credits)

TBC Corporation TBC continuously offers strong career opportunities to those from inside as well as outside the auto services industry. We hire those with a passion for success and we will train them with proven processes that will take them there. Our employees share a very unique and lucrative opportunity to maximize their earnings with industry leading pay, incentives, and recognition programs when they deliver and exceed expected results.