Customer Service Specialist

Overview

Date Posted:
10/4/2018
Job Code:
n/a
City:
PBC
State:
FL
Country:
United States of America
Category:
Consumer/Customer Relations

Description

 

Essential Duties/Responsibilities:  

  • Support the processing of customer orders by entering them into ASW, and validate key elements such as base prices, discounts, product authorizations, and delivery requirements.
  • Allocate available stock to new orders, and compile allocated order lines into timely and efficient outbound shipments.
  • Make adjustments to outbound shipments based on feedback from the traffic and warehouse departments.
  • Review customer back orders for allocation and incorporate such orders with new outbound shipments.
  • Constantly review the open order file to edit or delete nonviable sales order lines based on order age, product availability, and customer preferences regarding back orders.
  • Research customer claims for shipping and pricing errors in a timely manner, and process debits and credits as appropriate. Report errors in ASW programmed prices to Product Marketing department for remediation.
  • Assist in the processing and billing of direct shipments from suppliers to customers.
  • Communicate effectively with customers and to serve as an internal resource to assist field sales associates manage their business.
  • Follow all company policies and procedures.
  • Research and assist with departmental expense control.
  • Suggest and implement process improvements.
  • Effectively train others to achieve desired results
  • Provide positive customer service both internal and external.
  • Other duties may be assigned to meet business needs

Minimum Requirements

 

Qualifications/Requirements:

  • Demonstrated strong proficiency in using business software, specifically MSOffice, ASW, CRM, and reporting tools.
  • Accuracy and reliability.
  • Ability to communicate with internal stakeholders.
  • Ability to communicate with customers.
  • Potential for promotion to CSR position.
  • Bachelor's Degree preferred. Up to 2+ years of related work experience in a call center or related customer service environment or an equivalent combination of education and experience.
  • Must be able to sit for extended periods of time.
  • Demonstrated desire to help drive successful financial results.
  • Must be detail-oriented and possess strong analytical and mathematical abilities.

TBC Corporation TBC continuously offers strong career opportunities to those from inside as well as outside the auto services industry. We hire those with a passion for success and we will train them with proven processes that will take them there. Our employees share a very unique and lucrative opportunity to maximize their earnings with industry leading pay, incentives, and recognition programs when they deliver and exceed expected results.