Client Systems Analyst II


Date Posted:
Job Code:
United States of America
Information Technology



General Summary


This position will be responsible for completing all in-scope support services, including break-fix, desk-side support, new system installation, move/add/change and asset tracking activities. This position will provide in-depth technical hardware and software support for all desktop and laptop platforms supported. Job function will require independent thinking.


Primary Responsibilities


  • Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues.
  • Identifies, develop and deploy appropriate courses of action to resolve local and enterprise problems
  • Provide Tier 3 technical support of issues escalation from Tier 1 Service Desk & Client Systems I Analysts
  • Hardware tracking, asset management and hardware ordering
  • Installation and maintenance of printers and fax machines
  • Hardware/Asset decommission and disposal
  • Maintenance and Upgrading of Computer Systems or offering recommendations on needed upgrades
  • Installation of organizations Images to desktop, laptop, point of sale, etc.
  • Coordination of computer maintenance with other IT departments within the organization
  • Contributes to various projects and implementation
  • Assists in developing policies and procedures that align with best practices
  • Creation of  Documentation, Manuals and  information for the IT Knowledgebase
  • Communicates effectively with customers, management, and peers both verbally and in writing
  • Execute planned activities involved in the planning, deployment, and support of small, medium and large infrastructure, application and organizational projects.
  • May travel offsite for IT support as requested


Minimum Requirements



Education & Experience


  • Education: Associate’s degree Preferred, Microsoft Certification Preferred
  • Experience:  3-5 years of professional experience in an IT environment.

TBC Corporation TBC continuously offers strong career opportunities to those from inside as well as outside the auto services industry. We hire those with a passion for success and we will train them with proven processes that will take them there. Our employees share a very unique and lucrative opportunity to maximize their earnings with industry leading pay, incentives, and recognition programs when they deliver and exceed expected results.