Stock Associate

Job Description

 

General Statement of Job

Under general supervision, performs physical labor to place retail stock and supplies in their proper place to create a great “customer experience” environment.  Duties include: unloading truck, checking merchandise to purchase order/invoice, stocking merchandise, putting merchandise away from customer use.  They will perform other duties as assigned.  This position reports to the Store/General Manager.

Specific Duties and Responsibilities

Essential Job Functions

•    Unload store merchandise from truck.

•    Check in merchandise from truck or other means per West Marine policy.

•    Ensure that merchandise shipments have been received and displayed within twenty-four hours of receival.

•    Label or apply merchandise sales tags if necessary to merchandise.

•    Restock shelves that require re-stocking.

•    Ensure that “put-away” merchandise is taken care of properly.

•    Ensure the Store is neat, clean and organized throughout each business day.

•    Work with fellow associates to maintain that Asset Protection standards are met all the time.

•    Work with associates to achieve Store’s sales plan.

•    Actively participates in all programs and procedures that drive sales.

•    Treat associates and customers better than they expect.

•    Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.

•    Acknowledge by signature that weekly “Store Bulletin” has been read.  (Store information flyer.)

Additional Job Functions

•    Participate in Store daily opening and closing duties.

•    Answer the telephone within three rings.

•    Have the ability to wear and communicate through a headset.

•    Strive to create a great customer service environment.

•    Work with associates to achieve a high “Matinee Review” score through excellent customer service, product knowledge and follow through.

•    Performs related duties as required.

Minimum Training and Experience

Communication skills and knowledge of Math and English required.  Must be able work a standard workday as set by West Marine.  Must be able to lift up to 40 pounds to shoulder height unassisted.  Computer skills preferred.  Must have a flexible schedule and be able to work evenings, weekends and holidays.    

Expectations of Employment

Associate Relations               Communication
Job Knowledge                      Decision Making Initiative
Planning/Organization            Action Orientation
Dependability                        Teamwork
Ethics                                   Safety

DISCLAIMER:  This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.