Job Description


General Statement of Job

Under general supervision, this position is responsible for processing cash/credit transactions for the store.  They will greet customers; conduct transactions, answer questions and suggestive sell customer service items.  They will graciously handle customer returns and concerns.  They will answer the phone in a timely manner.  They will perform related duties as assigned.  This position reports to the Store/General Manager.

Specific Duties and Responsibilities

Essential Job Functions

•    Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.

•    Answer customer questions and make product recommendations when appropriate.

•    Listen to the customer to determine the needs and wants of the customer.

•    Treat customers and associates better than they expect.

•    Achieve excellent customer service.  Correctly handle all register transactions.

•    Suggest usage of West Marine promotional programs and services with each applicable sale.

•    Actively participate in all programs and procedures that can drive sales.

•    Answer the telephone within three rings.

•    Work with the store/general manager to resolve customer complaints and concerns in a timely manner.

•    Work with associates to achieve Store’s sales plan.

•    Ensure the store is neat, clean and organized throughout each business day.

•    Work with fellow associates to maintain that Asset Protection standards are met all the time.

•    Acknowledge by signature that weekly “Store Bulletin” has been read.  (Store information flyer.)

Additional Job Functions

•    Participate in store opening and store closing duties.

•    Have the ability to wear and communicate through a headset.

•    Work with associates to achieve a high “Matinee Review” score through excellent customer service, product knowledge and follow through.

•    Performs related duties as required.

Minimum Training and Experience

Good communication skills a must.  Math skills, computer skills and 10-key helpful.   Must be able to work a standard workday as set by West Marine.  Must be able to lift 40 pounds to shoulder height unassisted.  Must have a flexible schedule and be able to work evenings, weekends and holidays.

Expectations of Employment

Associate Relations               Communication
Job Knowledge                      Decision Making Initiative
Planning/Organization           Action Orientation
Dependability                       Teamwork                             
Ethics                                   Safety

DISCLAIMER:  This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.