Fitness Attendant


Requisition Number:
Date Posted:
Farmington Valley YMCA
97 Salmon Brook Street
Health & Wellness
Employment Status:



Under the supervision of the Health & Wellness Director and consistent with the mission of the YMCA, the Fitness Attendant is responsible for the services and operations offered in the fitness center while providing high quality services for members, participants, and guests of the YMCA. 

Greets everyone by using names whenever possible; extends thanks whenever appropriate; makes relationship building the number one priority at all times.  The position is responsible for ensuring that the mission, purpose, image and core values of the YMCA of Greater Hartford is conveyed.



  1. Ability to develop and maintain high levels of customer service with members and guests.
  2. Responsible for making member engagement calls to connect/reconnect members to the various services offered within all programming. 
  3. Warmly and enthusiastically greet members.  Anticipate member needs.
  4. Actively listen to members and respond promptly and appropriately.
  5. Empower members to develop confidence and self-motivation.
  6. Conduct through new member fitness appointments; following all outlined paperwork processes. 
  7. Be able to effectively problem solve, taking full responsibility to remedy the situation and follow through to its completion.
  8. Be able to work as a YMCA team member.
  9. Identify members who may be using unsafe or ineffective techniques and make helpful suggestions.
  10. Make yourself available to all members regardless of age, gender, race, socioeconomic status, lifestyle, or fitness level.
  11. Provide members with opportunities that will increase their involvement in and sense of ownership of the YMCA.
  12. Consistently monitor member participation and provide feedback.
  13. Regularly check and clean equipment to ensure proper maintenance.
  14. Report equipment in need of repair to supervisor immediately, follow branch repair procedures, and post “out of order” sign on equipment.  Do   not post any handwritten signs.
  15. Ensure overall cleanliness of YMCA.
  16. Enforce all YMCA policies and procedures.
  17. Be familiar with YMCA emergency procedures.  Respond promptly and appropriately.
  18. Maintain good attendance.  Be punctual for every shift. 
  19. Arrive for assigned shift well-groomed and in proper uniform, including  nametag.  No tights, hats, excessive jewelry, or perfume.
  20. Attendance at staff meetings is mandatory.
  21. Products or services that are not a part of YMCA programs shall not be  promoted or endorsed by any employee to any member or guest whether the employee is “on the clock” or not.
  22. Assume all other duties as assigned.



  • Provides a quality experience for everyone, including but not limited to Health Seekers, Members, Participants, Internal Customers, Fellow Staff Members, Vendors, and others.
  • Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member.



The member relations aspect of this position requires that relationship building be the number one priority at all times, attending to the needs and requests of health seekers, members, and all people within the YMCA in a courteous and friendly manner.


Minimum Requirements



  • The candidate must have working knowledge of all principles of health and fitness. 
  • Must possess excellent communication and interpersonal skills. 
  • Current Community CPR, First Aid, & AED required within 30 days of hire.



  • Must be able to stand for the duration of the shift
  • Must be able to bend and stoop occasionally
  • Must be able to lift 45 pounds occasionally